Fill the
gaps
a) I am writing in connection with the negative attitude of a member of your staff.
b) I am writing to ………………… about the ………………… of a
product I purchased online from your website.
c)
I am writing to draw your
………………… to a ………………… in your customer services section.
d) I wish to complain in the strongest possible …………………
about the ………………… I received from a member of your staff.
e) The equipment I ordered has still not been …………………,
despite my phone call to you last week to say that it is needed …………………
f)
Although you advertise
yourself as a top-quality brand, the product I ………………… was well below the
………………… I expected.
g) I would ………………… it if the faulty goods could be
………………… as soon as possible.
h)
I believe that I am
………………… to an immediate …………………
i)
I must insist on a full
…………………, otherwise I will be forced to take the matter …………………
j)
………………… I receive the
goods by the end of this week, I will have no choice but to ………………… my order.
k) I hope that you will deal with this ………………… promptly
as it is causing me considerable …………………
Which words in the above sentences could the
following words / phrases replace?
far in spite of obliged option defective situation
Conjunctions and discourse markers
Match the beginnings with the endings
in the box
|
there
were only 7 in the box
|
of the 8
that I ordered
|
the fact that I paid for 8.
|
|
Therefore, I am not prepared to pay your invoice.
|
so I am not prepared to pay for this.
|
but there were only 7 in the box.
|
|
However, there were only 7
in the box.
|
In addition, two of the covers were
damaged.
|
|
|
a
|
You only
sent 7 DVDs, instead ……………………………………………………………………….
|
|
b
|
You only
sent 7 DVDs, despite ……………………………………………………………………….
|
|
c
|
Even
though I paid for 8 DVDs, ……………………………………………………………………….
|
|
d
|
I paid for
8 DVDs. ………………………………………………………………..………………….
|
|
e
|
I paid for
8 DVDs, ……………………………………………………………………………………
|
|
f
|
Firstly,
the quantity of DVDs was incorrect. ………………………………………………………….
|
|
g
|
You have
still not resolved the problem with the DVDs, ……………………………………………
|
|
h
|
You have
still not resolved the problem with the DVDs. ……………………………………………
|
Time
prepositions
Fill in the gaps with appropriate time
prepositions. Some items have more than one possible answer.
a. You stated that it would be possible to deliver …………. one month, but you
did not do this.
b. You said that you could deliver …………… the end of February.
c. We ordered the above PCs …………… 25 January, but they still have not
arrived.
d. We have been waiting for delivery …………… December. This is long enough.
e. You assured us that it would be possible to deliver the brochures
……………
1 March. However, they have not arrived and it is now 10 March.
Common grammatical errors
Read the complaint below.
There are 10 common grammatical mistakes highlighted in bold.
Suggest corrections for as many errors as you can.
Dear
manager
I would
like to make a complain about the poor customer service I received from your
company with whom I had a mobile phone contract from 2006.
In March 30th,
I spoke to one of your customer service team member by phone and ask to end my
contract with Mobocom with my last payment debited at the end of May. 2 days
later, I received a contract termination form to fill out which I duly
completed and sent back to you signed with the above information.
Today (July
1st) I check my bank statement and noticed that a charge was made to
my credit card for the monthly payment of my phone contract. I called again to
discuss about the issue with one of your customer service members. After wait a
long time to get through to the English speaking service with your automated
system, I got through to a member who not speak good English and not understand
me. She consequently put the phone down and ended our conversation.
After another
failed attempt at trying to get through to a human being by phone, I went to
one of your stores on July 6th. Again I was met with incompetent staff who took
no responsibility for the matter and instead passed me from employee to
employee until finally one member of staff told me there was no record in the
system of me cancelling my contract with you despite I had a copy of the
termination form with me as proof. Not only did they treat me as if I was the
incompetent customer, they asked me to fill in another form to cancel the
contract at the end of July to which I refused.
As a result
your company’s inefficiency has caused me a great deal of inconvenience and a
lot of time wasted has been spent trying to do something that should be simple.
I would
like you to give this matter your urgent attention as I am leaving Malaysia at
the end of July and do not want to continue dealing with the same inefficiency
from other country. If you do not I will have no choice but to take this matter
to the papers and to give your company the negative coverage it deserves.
Please
contact me as soon as possible so that this matter can be resolved.
No comments:
Post a Comment